// Operations
We run the day-to-day of your loan book — administration, collections, reconciliation and reporting — so investors and platforms can focus on capital, not operations.
Servicing is where returns are protected or lost — and it's far more than tracking payments and sending reports. Loans have to be administered and reconciled, but payments also have to be collected, arrears worked, and difficult cases litigated or restructured to recover value. Leno Credit Services handles that full operational backbone for investors in credit portfolios and for P2P and marketplace platforms, as either your primary servicer or a backup ready to step in.
Own the loans, outsource the operations.
Servicing capacity that scales with your book.
Hand off servicing while you keep originating.
Full loan administration: payment processing, schedules, interest accruals and borrower communications.
Active arrears management, recoveries and special servicing — including legal action and restructuring to recover value from non-performing loans.
Daily reconciliation of collections and disbursements so every cent is accounted for.
Clear, timely reporting tailored to investors, auditors and regulators.
Performance, arrears and risk tracking that flags problems early.
A ready-to-activate servicer that protects investors if the primary servicer fails.
We assess your portfolio, data and current servicing setup.
We migrate data and define reporting, controls and SLAs.
We run the portfolio and report on it, cycle after cycle.
Where it matters most — chasing late payments, working defaults and pursuing litigation and restructuring to recover value.
We can service the assets inside your own compartment under Leno Private Debt end to end.
Tell us about your portfolio or platform and we'll show you how Leno can service it — accurately and at scale.